Committed to delivering the most advanced security solutions on the market, ISS (Integrated Security Services) protects hundreds of customers across Puerto Rico, Latin America, and the Caribbean.
Established in 2009, ISS was founded after one of Puerto Rico’s largest banks asked Larry Owen, President and CEO, to help safeguard distressed properties from vandalism. Since then, ISS has evolved into a leading provider of cutting-edge security technology, protecting people, property, and assets with 24/7 monitoring.
ISS has served as a trusted security partner to a diverse customer base, from governments to international airports. As the company continued to expand its reach, the team sought to enhance its services and deliver even greater value to customers by offering AI-powered security. It was during this search that ISS found Ambient.ai.
AI for real-time detections & rapid investigations
With the team’s extensive experience in designing state-of-the-art security solutions, ISS carefully evaluated multiple AI providers before choosing Ambient.ai.
“Many companies either are very good with the AI function or another function, which is forensic AI,” said Larry. “Ambient is the only company that we have found that was very strong in both.”
Ambient.ai enables ISS’s operators to automatically monitor all of their customers’ cameras 24/7 and immediately detect any threats that arise — including firearms, loitering, and crowd formations. This real-time detection allows ISS to prevent security incidents before they occur, ensuring even stronger protection for customers.
If Ambient.ai detects a threat, the platform facilitates seamless communication between ISS operators and first responders. When Ambient.ai detected a person brandishing a firearm, an ISS operator used the police radio system to report the threat and sent a video link of the event to local authorities. Thanks to the partnership between ISS and Ambient.ai, a motorized patrol was rapidly dispatched to the scene to effectively address the situation.
In addition to real-time detection, the platform’s forensics fully integrates with surveillance systems to accelerate video reviews by 20x. ISS’s trained personnel can quickly search across camera streams for specific information — such as “all instances of a person with a black shirt leaving the building with a box” — and receive accurate, meaningful findings in seconds.
A shared commitment to customer success
At the heart of ISS’s business model is an unwavering devotion to customer success. The team is dedicated to delivering tailored solutions that achieve tangible results. This shared commitment to excellence fuels Ambient.ai and ISS’s partnership.
“One of the things that really attracted us was that we share a common vision in our interest in the success of our customers,” said Larry. “We want to make sure we understand as a company that if our customer has success with our product, we are going to be successful as a company.”
ISS recognizes that the evolving threat landscape requires innovative security technology. With advanced AI now included in their offerings, the team is even better equipped to deliver intelligent, comprehensive security to their growing customer base.
Experience the difference that Ambient.ai can make for your physical security operations.
